Refund & Cancellation Policy

Last updated: October 2026

At White Diamond Resort, we understand that travel plans can change. This policy explains how booking cancellations, modifications and refunds are handled for reservations made directly with us or through our authorised booking channels.

Cancellation Timelines

• 15 days or more before check-in: Full refund of the advance amount paid, minus any applicable payment gateway charges.
• 7–14 days before check-in: 50% of the advance amount will be refunded.
• Less than 7 days before check-in: No refund will be issued; the advance amount will be forfeited.
• No-show / early checkout: No refund will be issued for unused nights or early departures.

How to Cancel or Modify a Booking

Cancellation or modification requests must be sent in writing via email to bookings.whitediamond@gmail.com or by calling us at +91 91863 66821. Requests made over phone must be followed up in writing for confirmation. The date and time of the written request will be used to determine the applicable refund slab.

Refund Processing

Approved refunds are processed to the original mode of payment within 7–10 business days. Depending on your bank or card issuer, it may take a few additional business days for the amount to reflect in your account. Convenience fees, payment gateway charges and any third-party booking platform charges are non-refundable.

Date Changes

One-time date change requests, subject to room availability, may be accommodated free of charge if requested at least 7 days prior to the original check-in date. Date changes requested within 7 days of check-in will be treated as a cancellation and rebooking, and the cancellation slab above will apply.

Force Majeure

In the event of government-imposed travel restrictions, natural calamities, curfews or other circumstances beyond reasonable control, White Diamond Resort may offer a credit voucher valid for future stays in lieu of a cash refund, at its sole discretion.

Special & Promotional Rates

Bookings made under non-refundable, discounted or promotional rate plans are not eligible for cancellation or refund, unless explicitly stated otherwise at the time of booking.

Contact Us

For any questions regarding this policy or to process a cancellation, please reach out to our reservations team at bookings.whitediamond@gmail.com or call +91 91863 66821.